Free Shipping on Orders Over $100
We offer free shipping in orders over $100 that ship within the Continental U.S. (not including Alaska and Hawaii or U.S. Territories) and don't include oversize or overweight items. We display "oversize" or "overweight" notifications near the Add to Cart button on the product page of any of these items (usually travel cases, work stands and complete bikes). We discount premium shipping options on orders over $100, too, so you can choose a faster shipping method, like 2-day, often for less than you'd normally pay for regular Ground shipping.
Orders Ship the Same Day We Receive Them
The products you see on our site are in stock in our warehouse and ready for immediate shipment. Cyclocross.com inventory is updated in real time. Domestic orders received before 2:00PM Pacific Time, Monday through Friday (except holidays) usually leave our warehouse the same day they're received. APO/FPO orders must be shipped through the USPS and may be delayed by one business day.
Shipping Calculator and Shipping Methods
We make it easy to see shipping costs, and help you figure out the best way to save on shipping. Under the Add to Cart button on each product page, we include a link to our Shipping Calculator. Inputting your zip/postal code (or country for orders outside the US and Canada) generates an instant quote for all available shipping options to your shipping location. The Shipping Calculator shows you the cost to ship that individual item, plus the current shipping cost of your whole shopping cart. We can often pack multiple items in one shipping box to save you money, so usually the more items you order, the less you pay. Our Shipping Calculator lets you see that happening, and also lets you know when you've reaching $100 and your whole order will ship for free.
We use United Parcel Service (UPS) to ship most orders. US Postal Service (USPS) may be an option for Alaska, Hawaii, and international shipping destinations. APO/FPO orders are always shipped USPS. Based on your order and shipping destination, we display all available shipping options during checkout.
We offer UPS Ground service with guaranteed delivery for orders shipped within the Continental U.S. and also offer premium expedited UPS shipping options. We display an estimated delivery date during your checkout process so you'll know when to expect your order. We do our best to ensure your order arrives by that estimated date, and we've found that UPS meets or exceeds that estimated delivery date on about 97% of our orders (not including holidays).
We're not permitted to ship CO2 cartridges or inflators that include cartridges or any volatile materials, such as certain lubricants or compressed air canisters, by air. Unfortunately, orders containing these items cannot be expedited or shipped to destinations outside the continental United States.
We have several shipping options available for international customers. These options will be presented to you during checkout.
UPS Worldwide Express is quick, provides tracking information, and includes the customs brokerage fee in the shipping cost.
As an additional option, we have partnered with comGateway to offer lower-cost international shipping. Shipping costs via comGateway are often 25-50% less expensive than UPS Worldwide Express. When you choose this option, your order is processed through comGateway, not WesternBikeWorks; you'll receive further information from comGateway, including an order number. If you choose this method and have concerns about your order, be sure to let our customer service department know that you chose comGateway for shipping, and have your comGateway order number ready.
Customers shipping to some international destinations may have the option to ship via USPS International Airmail Parcel Post, which takes less than two weeks to reach many destinations and may be a cost-effective option.
International orders may take a little longer to process than domestic shipments due to the additional requirements involved. You may also be required to pay import duty, local taxes, and brokerage fees (if applicable). These are collected at the time of delivery. Because import duties, brokerage fees and local taxes are applied by the destination country, we are not able to provide estimates or quotes for these additional fees. Please consult your local government for additional information about these fees prior to placing your order. Please check with your local authorities to determine the amount you may need to pay before ordering. We attach an invoice to the outside of the shipping box with a detailed description of the products in order to facilitate customs processing, but occasionally orders are still delayed in customs for up to several weeks.
Please note that international customers are responsible for all return shipments to us, including warranty claims. All products must be returned at the customer's expense in order to be refunded or warrantied.
To help facilitate the return process and speed up your resolution, all international returns will be processed as refunds. We regret that we cannot offer exchanges on international returns, but our goal is to issue your refund as quickly as possible, allowing you to place a replacement order at your convenience.
Should you need to make any changes to your order, please feel free to contact us for help. Please note that order adjustments may delay shipment by one business day.