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Security

Nothing is more important to us than your security and privacy. Our site offers secure shopping and account management with 128-bit encrypted transactions for your credit card and personal information. Any time you see "https" in place of the standard "http" in your browser's address window, you're operating in a secure environment and your private data is being encrypted, preventing outsiders from intercepting any of your information as it's sent to our servers. Entering your credit card and personal information with us is safe and secure.

To ensure the highest continual security standards, we perform a comprehensive security audit of our site and have our site tested by an outside security company regularly. We've chosen to take steps well above the level of security screening guidelines set forth by the credit card companies in order to offer you the highest possible level of protection.

Privacy

Your personal information is yours alone. Unless compelled to do so by law, we will not share your personal information (name, email, address, phone) with anyone for any reason.

Emails

Order confirmation emails are automatically sent out by our software when your order is received. A ship notification email (if shipped via UPS) is sent when the order is shipped, and one follow-up email is sent approximately 7-8 weeks after your order, requesting feedback on the products you purchased. These emails are automatic and are sent by our server software. If you have spam blocking software that sends a return email and requires a response, you will most likely not receive these confirmation emails. We make it easy to check your order status on our site at any time by clicking on the "Sign In" link near the top of our page.

We rely on email marketing to provide the best service to our customers and keep everyone in the loop on specials and deals. When you place an order or join our email list, we'll send you a weekly email newsletter about upcoming sales and new products. Each of these emails includes a clear unsubscribe link that allows you to be easily removed from this list.

Legal Notice

Cyclocross.com is a DBA of Velotech, Inc. Velotech accepts no responsibility for the proper use of the merchandise purchased and makes no warranty either expressed or implied as to the fitness of the merchandise for any particular use. Bicycling can be a dangerous activity. The customer is urged to exercise caution in using the merchandise, including wearing a helmet, and using reflectors and lights.

*Orders received before 2:00PM Pacific time are shipped the same day (M-F). Orders over $100 are shipped free (USA only, excluding AK and HI). Some exceptions apply. See Shipping for details.